Public Offer Agreement
This Public Offer Agreement (the "Agreement") is a public offer made by FOP Pidhorny Mykyta Kostyantynovych (hereinafter referred to as the "Seller"), acting under the laws of Ukraine, and applies to all purchases made through the online store Luxora Optic.
By placing an order on this website, the Customer fully accepts the terms of this Agreement.
1. General Provisions
This Agreement governs the relationship between the Seller and the Customer when purchasing goods through the website.
The Seller reserves the right to modify this Agreement at any time without prior notice.
2. Subject of the Agreement
The Seller agrees to sell and deliver goods (sunglasses and related products), and the Customer agrees to pay for and accept the goods according to the terms of this Agreement.
3. Order Placement
Orders can be placed through the website by selecting products and completing the checkout process.
The Customer must provide accurate information including:
- Full name
- Delivery address
- Phone number
- Email address
4. Payment Terms
Payment can be made using bank cards (Visa, Mastercard) or other available payment methods displayed on the website.
The Customer pays the price indicated on the website at the moment of placing the order.
5. Delivery
Orders are processed within 1–2 business days after payment confirmation.
Delivery is carried out by international courier or postal services.
Estimated delivery time:
- Europe: 10–15 business days
- Other countries: up to 25 business days
Delivery costs are calculated during checkout depending on the destination.
The Seller is not responsible for delays caused by courier services or customs procedures.
6. Returns and Exchanges
Customers have the right to request a return or refund within 14 days of receiving their order.
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- All tags and labels must remain attached
Once the returned product is received and inspected, the refund will be processed.
7. Refund Policy
Refunds are issued within 7–10 business days to the original payment method used during the purchase.
Shipping costs are non-refundable unless the product is defective or incorrect.
8. Warranty
Warranty terms depend on the product manufacturer and applicable consumer protection laws.
9. Liability
The Seller is not responsible for improper use of the products by the Customer.
10. Dispute Resolution
Any disputes arising from this Agreement shall be resolved through negotiations.
If an agreement cannot be reached, disputes will be resolved in accordance with the laws of Ukraine.
11. Contact Information
Company: FOP Pidhorny Mykyta Kostyantynovych
Registration number: 3695402795
Address: Kharkiv, Ukraine
Email: luxoraopticeu@gmail.com
Last updated: June 5, 2026